RETURNS & EXCHANGE POLICY

At Pulchra, we take pride in delivering exquisite craftsmanship and personalized service with every order. Our commitment to quality is reflected in our strict no returns and exchange policy, which ensures that each item you receive is made exclusively for you and undergoes thorough quality checks before shipment.

Made to Order Excellence: Every piece at Pulchra is crafted to order. We do not maintain inventory to ensure each piece you receive is custom made just for you. This bespoke approach guarantees a personalized touch and sets us apart in the realm of luxury clothing.

Stringent Quality Assurance: Before leaving our door, each item undergoes four-eye checks to ensure impeccable craftsmanship and flawless execution. This rigorous quality control process is our assurance that every Pulchra piece meets the highest standards.

Why No Returns: Our no return policy is a testament to our confidence in the quality and our commitment to always delivering products that exceed expectations. This policy also helps us manage our operations efficiently, allowing us to focus on delivering exceptional service and craftsmanship

Customer Satisfaction: We understand the importance of making informed purchasing decisions. If you have any questions or need assistance regarding our products, please reach out to us for detailed information and guidance before you make your purchase.

We assume that you agree to our terms and conditions when placing an order. Once an order is placed we do not offer any returns and exchanges. However, in the case of alteration needs, we will be happy to assist you. The alterations shipping journey fare will need to be borne by the customer.